We only provide help related to Conrad Connect and the use of devices with our website.
For getting help related to the Garmin device or account itself, please contact the device manufacturers customer service (Garmin support) or contact the devices reseller.
If you bought the device at Conrad Electronic Shop you can contact firstname.lastname@example.org
Please not that Garmin Connect is not the same as Conrad Connect. Conrad Connect is a smart IoT-platform to interconnect devices, apps and services of different brands.